We believe the only way to achieve this, and continue to improve and develop services, is by talking to each other and working together. We welcome both positive and negative feedback and are always grateful to hear your thoughts, comments and conerns.

If you have positive feedback you would like to share with us, we would very much appreciate receiving this. Equally, if you are concerned in any way about Sparkle staff, services or procedures, we would encourage you to raise your concern with a member of the Sparkle team. Your concern will be taken seriously and investigated.

Alternatively, you may prefer to contact our Family Liaison Officers on 01633 748013 or Family.liaison.abb@wales.nhs.uk. They will be happy to co-ordinate your feedback and work closely with you to resolve your concern.